PRIVACY POLICY

Last updated April 16, 2024

FLORASEPTIC® PRIVACY POLICY

FloraSeptic®, and its affiliated companies (“FloraSeptic®” or “We” or “Us”), respect your (“You” or “Your”) privacy and we are committed to protecting Your privacy through our compliance with this policy. 

This Privacy Policy describes our practices in connection with information that we collect through FloraSeptic®’s software platforms and applications (collectively our “Applications”) as well as FloraSeptic®’s privacy practices in relation to the use of FloraSeptic®’s website(s) located at www.floraseptic.com (the “Site”) and www.bonepharm.com (collectively the “Sites”), if any, that link to this policy) and FloraSeptic®’s internal and external business operations and marketing activities. 

This Privacy Policy also describes Your data protection rights, including a right to object to some of FloraSeptic®’s processing of that data. This Policy does not apply to information collected by any third party, including through any third-party application, platform provider, or content (including advertising) that links to or is accessible from our software applications or websites. 

Please read this Privacy Policy carefully and if you have any questions or concerns with respect to this Privacy Policy or FloraSeptic®’s use or protection of your personal information, please feel free to contact us at support@FloraSeptic.com.

By accessing or using this Website or affiliated Websites you agree to be bound by this Privacy Policy.  DO NOT USE THIS SITE OR SITES IF YOU DO NOT AGREE WITH THIS GLOBAL PRIVACY POLICY.  FloraSeptic® reserves the right to modify this Global Privacy Policy from time-to-time in FloraSeptic®’s sole and absolute discretion without notice.  Any use of this Site or Sites shall be subject to the most current version of the Global Privacy Policy posted on the Site or Sites at the time of such use. 

 

What type of Personal Information and data does FloraSeptic® collect from You?

FloraSeptic® collects and uses basic information when you visit and voluntarily interact with our Site or Sites such as: (i) your first and last name; (ii) residential, billing, and mailing addresses; (iii) Internet Protocol Address (IP Address); Contact information such as telephone number, email address, and preferred means of contact; (iv) search queries, purchasing, and order history; (v) credit card information; (vi) date of birth; (vii) and information on any person or entity to which you purchase and/or ship any FloraSeptic® product(s) to; (viii) URL; (ix) social media name and profile information; (xii) browser type, domain name, access times, referring website addresses, (xiii) hardware model(s), operating system version(s), and mobile network information; and (xiv) any other information that you voluntarily provide. 

FloraSeptic® also collects this information when you request or subscribe to FloraSeptic®’s newsletters, white papers, documentation, studies, marketing collateral, and submit other communications to FloraSeptic® via other webforms and communication interfaces on the Site(s).  Your subscription(s) and email preferences can be modified through the subscription link(s) in emails and communications you receive from FloraSeptic® or as otherwise set forth herein.

How does FloraSeptic® use Personal Information and data that FloraSeptic® collects?

FloraSeptic® uses your Personal Information in the regular and legitimate course of our customer, vendor, and client contractual relationships in order to provide and deliver goods and services, as well as process payments.  If you provide the Personal Information of another third party to FloraSeptic®, or any vendor thereto, you represent and warrant that you have express authority to do so from that third party individual or entity.  FloraSeptic®’s legitimate business activities to use your Personal Information include but are not limited to: (i) prevention of fraud, (ii) compliance with the law, regulation, court order, subpoena, or other legal process or action; (iii) the operation, maintenance, design, marketing, user experience, and functionality of our Site(s) and business (iv) performance of due diligence screenings to determine program and offering eligibility criteria. 

FloraSeptic® uses this information to assist and to better serve your needs and to communicate and respond to you regarding the reason(s) that you have contacted and/or interacted with our company.  FloraSeptic® will not sell or lease this information to any third party, other than is ordinary and necessary to fulfill your request, respond to your questions, and/or ship any products that you have purchased or seek to return.  FloraSeptic® may disclose your personal information if FloraSeptic® is required to do so by law in order to comply with a government or other regulatory authority.  In some instances, if you decide not to provide us with the requested Personal Information, you may not be capable to access all of the Site or Sites or participate in all of its features. 

How does FloraSeptic® secure your Personal Information and data?

FloraSeptic® takes reasonable precautions and follows industry practices to assure that your Personal Information and data is not inappropriately accessed, disclosed, lost, misused, altered, or otherwise destroyed.  Only employees, vendors, service providers, and other FloraSeptic® approved contractors, consultants, and advisors whom need the Personal Information and data to perform a legitimate business purpose of FloraSeptic® shall have access to this information, and these parties shall be subject to contractual confidentiality obligations with respect thereto.  

FloraSeptic® uses a variety of organizational, technical, and administrative measures and controls to protect data within FloraSeptic®’s organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  FloraSeptic® utilizes servers and business processes that contain Personal Information, however, FloraSeptic®, nor any of its affiliates, or service providers cannot guaranty that any loss, destruction, access, misuse, or alteration of Personal Information or data will not occur.  If You have reason to believe that Your interaction with FloraSeptic® is no longer secure, please contact FloraSeptic® immediately. 

How does FloraSeptic® collect and process personal data from you and your customer contacts?

FloraSeptic® processes yours and your customer contacts’ personal data in the following manners: (i) to disclose to FloraSeptic® subsidiaries and affiliates for the purpose of providing the Products and Services to FloraSeptic®’s you and your customer contacts; (ii) to disclose to contractors, service providers, and other third parties as reasonably necessary or prudent to provide, maintain and support FloraSeptic®’s software applications for you and your customer contacts, such as, for example, payment processors and data center or Web hosting providers; (iii) to deliver the Products and Services that you have contracted FloraSeptic® to provide through the FloraSeptic® software applications such as: (a) when you submit an online order on the FloraSeptic® platform, or to one or more of your customer’s as directed by the FloraSeptic® customer service representative, FloraSeptic® will contact that party and disclose information, which contains personal data, necessary for that customer to respond to the order; (b) when a you or your customer contact uses their social media credentials to share information on their social media platform or to log into one of FloraSeptic®’s software applications, FloraSeptic® will share information with that party’s social media account provider. The information FloraSeptic® shares will be governed by the social media site’s privacy policy; and (c) to disclose to a FloraSeptic® customer, as directed by a you or consented to by a your customer contact, such as actively consenting to share information in a FloraSeptic® mobile application, if any; (iv) to deliver to a third party in the event of a merger, divestiture, restructuring, recapitalization, reorganization, dissolution or other sale or transfer of some or all of FloraSeptic®’s assets, whether as a continuing operating business or as part of a bankruptcy, liquidation or similar proceeding, in which personal data held by FloraSeptic® about FloraSeptic®’s customer and customer contacts is among the assets transferred; (v) for FloraSeptic®’s internal business purposes that include administering access and use of FloraSeptic®’s software applications, business intelligence, data analysis, securely identifying FloraSeptic® customers upon logging onto any FloraSeptic® software application, enhancing or modifying FloraSeptic®’s software applications, billing for Services, and operating the FloraSeptic® business; (vi) when FloraSeptic® believes to be necessary or appropriate:  (a) under applicable law, including laws outside your country of residence; (b) to respond to requests from public and government authorities including public and government authorities outside your country of residence; and (c) to protect against or identify fraudulent transactions; and for other any other purposes when your customer contacts provide explicit consent.

FloraSeptic® aggregates and anonymizes information about (i) you and your customer contacts, and (ii) uses that information in order to improve FloraSeptic®’s software applications and to create benchmarks, indexes, and other products and services. None of the aggregated and anonymized information or data contains personally identifiable information.

FloraSeptic® may record you or your customer telephone calls to our customer support team for legitimate business interests related to customer support, compliance with laws, training, and quality assurance. FloraSeptic® retains such recordings until 90 days after the date of recording unless otherwise needed for contract implementation or further employee training.

 

What is the legal basis for FloraSeptic® to process personally identifiable information from the European Economic Area (EEA)?

For individuals that are from the EEA, FloraSeptic®’s legal basis for collecting and using that person’s personally identifiable information will be FloraSeptic®’s legitimate interest where the processing is in FloraSeptic®, or a third party’s, legitimate interests and not overridden by the individual’s data protection interests, or fundamental rights and freedoms. FloraSeptic®’s legitimate interests are to provide individuals with access to the FloraSeptic® software applications, and features and functionality of the FloraSeptic® platform; to send individuals information, products, and services they have requested; to ensure the security of FloraSeptic®’s software applications by trying to prevent unauthorized or malicious activities or conduct; and/or to enforce compliance with FloraSeptic®’s Terms of Use, contracts and other policies. In some EEA countries, FloraSeptic® is relying on consent as a legal basis for using this information for marketing purposes.

How long does FloraSeptic® store personal information collected by FloraSeptic®’s Customers? 

When FloraSeptic® processes personal information for FloraSeptic®’s legitimate business interests described herein, unless otherwise provided in FloraSeptic®’s contract with FloraSeptic®’s Customer, FloraSeptic® processes the data until 180 days after the termination of the contract, at which time FloraSeptic® removes it from FloraSeptic®’s production environment. After a period of 13 months, we remove the data from our backup media.

What are FloraSeptic®’s processes and procedures to access, correct or delete personally identifiable information?

In countries, including countries in the EEA, as well as in some United States of America, states, upon their request, you have the right to access your personally identifiable information and, if necessary, have it amended, deleted or restricted. You may also ask for some types of personal data to be delivered to them, or another organization they nominate, in a structured and machine-readable format for legitimate business purposes.

Where FloraSeptic® processes your personally identifiable information on the basis of your consent, you have the right to withdraw your consent.  The withdrawal of consent to process personally identifiable information shall not affect the lawfulness of FloraSeptic® processing your personally identifiable information based on consent prior to your withdrawal of consent. You and your customer contacts in the EEA also have the right to complain to a supervisory authority, such an employer, for data protection in the country where they live, or where they work.

FloraSeptic® processes your customer contacts’ data, including personally identifiable information at the direction of you and has no direct control or ownership of the personally identifiable information or data that FloraSeptic® process. FloraSeptic® customers are exclusively responsible for complying with any regulations or laws requiring notice, disclosure or obtaining consent prior to transferring the data to FloraSeptic® for any processing purposes. Any of your customer contacts that seeks to access, correct or delete data, should direct their query to you. If the customer requests FloraSeptic® to remove the personal data of your customer contact to comply with data protection regulations, FloraSeptic® will process this request within the required time under the applicable regulation or law.  Furthermore, FloraSeptic® will not accommodate a request to change information if FloraSeptic® believes the change would violate any law or legal requirement or cause the information to be inaccurate. In such instances, FloraSeptic® will inform the customer about the legal obligations that prevent FloraSeptic® from fulfilling the request. 

 

How to access, correct, or delete Your personal information?

Any FloraSeptic® customer can access, correct or delete their data, or their customer Contact data by submitting a request on our websites at www.floraseptic.com and/or www.bonepharm.com. FloraSeptic® will process this request within the required time under the applicable regulation or law.

FloraSeptic® will maintain an audit history of any requests to access, correct or delete personally identifiable information to maintain a record of compliance with regulatory requirements.

 

Notice to California residents:  California law provides residents of California with specific rights regarding your personally identifiable information including (i) the right to request that FloraSeptic® disclose certain information to you about FloraSeptic®’s collection and use of your personal information over the past 12 months; (ii) the right to request that FloraSeptic® deletes any of your personal information that FloraSeptic® has collected from You, subject to certain exceptions; and (iii) the right to opt-out of the sale of your personal information.

To submit a request, visit our Contact Us page, call 833-432-5435, or send a letter to:

FloraSeptic® Wound Gel

Attn: General Manager
6104 River Terrace, Tampa, FL 33604
https://floraseptic.com/contact-us

Pursuant to law, please note that FloraSeptic® is only required to respond to two (2) such requests per individual per year. You also have the right not to be discriminated against if you exercise any of your rights pursuant to California privacy law. 

FloraSeptic® may have collected the following categories of personally identifiable information of California residents in the past 12 months: (i) personal identifiers such as a name, postal address, Internet Protocol address, email address, or other similar identifiers; (ii) categories of information described in California Civil Code Section 1798.80(e); (iii) characteristics of protected classifications under California or federal law; (iv) commercial information, including records of products or services purchased or considered; (v) Internet or other electronic network activity information; (vi) geolocation data; (vii) audio and visual information, such as customer service calls recordings, photographs, and media; (viii) professional or employment-related information; education information; and any inferences drawn from any of the information identified above.

This information is collected and used for the purposes disclosed in this Global Privacy Policy.  If a FloraSeptic® customer or visitor wishes to have their information excluded from this type of disclosure please contact FloraSeptic® via the information provided herein. FloraSeptic® may have disclosed any of the above categories of personally identifiable information pursuant to an individual’s consent or under a written contract with a service provider for a business purpose in 12 months immediately preceding the posting of this updated Global Privacy Policy.

 

How does FloraSeptic® process data from Visitors?

FloraSeptic® processes visitor (“Visitor”) data separately and distinctly from the way FloraSeptic® processes customer and your customer contact data. By visiting FloraSeptic®’s websites, attending FloraSeptic® marketing events online, via telephone, on site, at a third-party location, or providing FloraSeptic® with your personally identifiable information, Visitors consent to the collection, processing and storage of their personally identifiable information as described herein.

 

Personal information of Visitors collected by FloraSeptic®. 

FloraSeptic® collects personal information including name, title, postal address, e-mail address, telephone number, social media account identification, company information including financial and billing information when purchasing FloraSeptic® Products and Services, survey responses, message board posts, email and chat messages, contest entries and promotional enquiries, if any. FloraSeptic® may collect this Visitor information through a form on our website, queries submitted to our chat agent, an interaction with our sales or customer support team, when registering for an event, or a through a response to one of our surveys or marketing messages, and/or emails. FloraSeptic® uses this information to provide you with additional details about FloraSeptic®’s services, conduct research, generate business intelligence, provide whitepapers, or to contact you after your visit. 

FloraSeptic® also collects personal data from various third-party sources, such as public databases, joint marketing partners, and social media platforms.  If a Visitor elects to connect their social media account to their account for FloraSeptic®’s websites, certain personally identifiable data from the social media account will be shared with FloraSeptic®, which may include personally identifiable data that is part of the Visitor’s profile or their friends’ profiles.  This may include but shall not be limited to: (i) name; (ii) personal or work email; (iv) Company or other organization; (v) telephone and/or fax number; (vi) city of residence; and postal zip code.

If you believe that someone else has provided us with your personally identifiable information and you would like to request FloraSeptic® to remove it from our database, please submit a request as stated herein.  Additionally, FloraSeptic® and our analytics service providers collect personal data from cookies and similar technologies to collect information about the pages Visitors view, links Visitors click on, Visitors’ web browser information, Visitors’ IP address and other actions Visitors may take when accessing FloraSeptic®’s websites.

FloraSeptic®’s use of Visitor’s personal information

FloraSeptic® processes Visitor personal data to: (i) determine how our websites are accessed; (ii) personalize Your browsing experience and present products, features, and functionality that may be more relevant and applicable to You; (iii) investigate and identify website technical problems; (iv) discover, investigate and remediate fraudulent or illegal activity; (v) communicate notices related to product, service, or policy changes; (vi) respond to product and service inquiries; (vii) send information regarding product announcements, newsletters, whitepapers, other relevant offers, and upcoming promotions or events; (viii) plan and host corporate events, host online forums and social networks in which Visitors may participate; (ix) analyze and/or identify new prospective users; (x) create tailored advertising, sales and promotional programs; and (xi) invoice customers for FloraSeptic®’s Services and assess the financial capability of prospective customers to afford FloraSeptic®’s Products and Services. solutions.

Where FloraSeptic® processes Visitor personally identifiable data for marketing purposes or with Visitor consent, we process the data until the Visitor asks us to refrain from doing so. In general, it takes FloraSeptic® up to thirty 30 days to implement such a request, but in no event longer than required by applicable law. FloraSeptic® will not retain Visitor personal data longer than the statutory retention period permitted in the local jurisdictions where FloraSeptic® Services are marketed and provided. FloraSeptic® also retains a record of when Visitors have asked FloraSeptic® not to send direct marketing or to process Visitor data indefinitely so that we can respect the Visitor’s request in the future.

FloraSeptic® may share information with third party service providers contracted to provide services on FloraSeptic®’s behalf as well as third parties who resell FloraSeptic® services.

FloraSeptic® may also engage with business partners to jointly offer Products, Services or other programs and we may share personal data if you purchase or show interest in any jointly-offered products or services.

 

Does FloraSeptic® process information of children under the age of 16?

None of FloraSeptic®’s Products and Services are directed to children under 16 years of age. FloraSeptic® does not directly solicit or knowingly collect personally identifiable data from children under 16.  If FloraSeptic® discovers that FloraSeptic® has unintentionally collected personally identifiable information from children under the age of 16, FloraSeptic® will delete as soon as practicable.

 

Where does FloraSeptic® transfer the data it processes?

With respect to personally identifiable data received or transferred pursuant to the Privacy Shield Framework, FloraSeptic® is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain circumstances, FloraSeptic® may be required to disclose personally identifiable data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us as stated herein. 

Personally identifiable data may be accessed by FloraSeptic® personnel providing services in any country where FloraSeptic® may have facilities or in which we engage IT service providers. This means that FloraSeptic® will transfer personal data outside the European Economic Area or US. In these circumstances, FloraSeptic® uses standard contract clauses approved by the European Commission to protect personally identifiable information data.

 

FloraSeptic®’s General Manager Contact Information

For details about any privacy questions related to FloraSeptic®’s Global Privacy Policy, please contact the Data Protection Officer at support@floraseptic.com

FloraSeptic® Wound Gel
Attn: General Manager
6104 River Terrace, Tampa, FL 33604
 

FloraSeptic® shall update this Global Privacy Policy to reflect changes to FloraSeptic®’s information practices. If FloraSeptic® makes any material changes to this Global Privacy Policy, FloraSeptic® will notify you by means of a notice on this website thirty (30) days prior to the changes becoming effective, or by email which will be sent to the e-mail address specified in your account seven (7) days prior to the changes becoming effective. Any changes to the Global Privacy Policy are effective immediately upon publication for new Visitors, you, and existing and potential customers. FloraSeptic® encourages you to periodically review this page for the latest information regarding FloraSeptic®’s privacy practices.

Contact

FloraSeptic is a safe and non-irritating wound gel that has broad-spectrum antimicrobial properties.

Promote Healing